Our company solemnly promises that after-sales service will be provided as follows:
1. Timely provide the buyer with all technical data and start-up and shutdown plans for the catalyst as stipulated in the contract.
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2.according to required by the buyer, provide technical services (including relevant training) during the loading, heating and reduction of the catalyst and start-up of the unit.Guide the buyer to fill and test production according to the technical data requirements of the supplier.
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3. On the premise of normal system operation, actively optimize the device plan.
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4. Arrange experienced technical personnel to provide technical services based on operational data.
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5. Actively and timely notify the owner to update after the optimization and transformation of the catalyst application.
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6. Strictly implement the agreement signed by both the supplier and the buyer on relevant issues.
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7. Strengthen pre-sales, sale, and after-sales service, implementing 24-hour service, proactive service, and whole-process service throughout the entire process of product manufacturing, loading, debugging, and overhaul.
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8.After receiving the buyer's feedback on quality issues, a reply personnel will be sent out within 24 hours.Ensure that the service does not stop until the user is satisfied with the quality.
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9. Meet the buyer's requirements for spare parts at any time.
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10. Under any circumstances, the supplier will never obstruct the buyer for any reason.
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